Find answers to common questions about our medical equipment and supplies. We're here to help you with all your healthcare needs.
To place an order, browse our medical equipment categories, select the items you need, and add them to your cart. Proceed to checkout where you'll provide shipping and payment information. For specialized equipment, you can also call our medical equipment specialists for assistance.
After placing your order, you'll receive a confirmation email with a tracking number once your medical equipment has shipped.
You can use this tracking number on our website or the carrier's website to monitor your delivery status.
Registered users can also track orders through their account dashboard.
We offer several shipping options tailored for medical equipment: Standard Shipping (3-5 business days), Express Shipping (2-3 business days), and Priority Medical Shipping (1-2 business days for urgent needs). Some large equipment may have special shipping arrangements.
Please contact us within 2 hours of placing your order for changes or cancellations. For specialized medical equipment that has already entered the preparation process, changes may not be possible due to sterilization and safety protocols.
We accept returns of unopened, unused medical supplies within 30 days of delivery. For medical equipment, returns are subject to strict hygiene and safety protocols.
Prescription-based medical devices may have different return policies. Please contact our customer service for specific guidance.
Returns of eligible medical supplies are typically processed within 5-7 business days after we receive the items. Refunds will be issued to your original payment method within 10 business days after processing.
Yes, we offer rental options for many of our medical equipment items including hospital beds, mobility aids, and respiratory equipment. Rental periods are flexible with daily, weekly, and monthly options available.
We accept all major credit cards, debit cards, bank transfers, and offer special financing options for medical equipment. We also work with insurance providers for eligible medical equipment.
During checkout, you'll find a field labeled "Promo Code" where you can enter your discount code.
Click "Apply" to see the discount reflected in your order total. Only one promo code can be used per order.
Absolutely. We use industry-standard SSL encryption to protect your payment information. We are HIPAA compliant and do not store sensitive payment data on our servers.
Yes, we ship medically-approved equipment to many countries. International shipping fees and delivery times vary. Customers are responsible for any customs duties, taxes, or import regulations for medical equipment in their country.
Click on "Register" at the top of our website to create an account. You'll need to provide your name, email address, and create a password.
Having an account allows you to track orders, manage your medical equipment needs, and receive personalized healthcare recommendations.
Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a secure link to reset your password.
Our medical equipment specialists are available to assist you. Email us at support@houseofsadaqah.com, use our live chat feature, or call our dedicated medical support line at 1-800-MED-EQIP (1-800-633-3747). We're available Monday-Friday 8AM-8PM and weekends 9AM-5PM (EST).